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Frequently Asked Questions

  • When will my order be shipped?
    If it is a "Made to order" piece, then it takes us 20-22 business days to ship your order. Orders that dont have "Made to order" mentioned in the product description, will be shipped in 3-4 business days.
  • What do you mean by "Made to order"?"
    We are a made-to-order brand to minimise wastage, which means that only after an order is confirmed online it goes into production.
  • I want to place a custom order, How can I do that?"
    We only take custom orders in the curtain tieback category. We have a seperate section for the same, kindly go through that and get in touch with us.
  • Who makes your products?
    The, Kadambari of Yuri, first started making all the products available to shop herself, but it was always very important for me to tranfer the benefits of what I created onto others in terms of creating employment opportunites for our artisans. So when the business started growing, I hired a team of artisans, that now handle the production under my supervision.
  • Can I cancel my order?
    Unfortunately we are unable to accept cancellations, but if you have any problem with your items, please contact us at to open up a conversation on how we may address your concern. We are always happy to help!
  • What are the payment options?
    We offer payment options such as Net Banking, Credit/ debit cards, UPI, Wallet etc via our payment partner PayuBiz. We do not offer COD. ​ If your are a foreign customer, please opt for PayPal to pay.
  • I forgot to add an item to the cart when I checked out. Can you add it to my order?
    Yes, please drop us an email or call and let us know, and if we have not shipped your order, as yet, we would be happy to help you, but your order fulfilment timeline may extend.
  • I want to gift your pieces to a loved one, can you add a note for me?"
    Absolutely! Click on the 'leave a note' option while you check out and give us all the details.
  • My product looks a bit different from the pictures.
    We try our absolute best to keep our pictures on our website and social media as accurate as possible. However, product colours can vary slightly in different lighting!
  • How can I know about the care instructions for my products?
    Since we deal in a lot of variety, we mention care instructions for all the products in the product description itself.
  • Are your products sustainably made?
    Making our products in a sustainable manner is very close to our heart. However since we are a small business, not all our raw material is sustainbly sourced. However, we are very mindful of our waste as much as possible. We never throw out our scrap, we try and use it in versatile ways. Our scrap makes it to most of our products, in some form or the other. It is also our endevour to make products that are either a keepsake or can be used to its maximum capacity or can be used in multiple ways. We aim to learn, grow and innovate around making our products as sustainble as possible, with your help, and also urge you to do your best, in making it possible.
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